Data protection policy

wiin7 Privacy Policy — Your information is completely safe with us

Wiin7 takes your personal information seriously. On this page, we are fully transparent about what data we collect, why we collect it, and how we keep it secure.

Last updated: January 2026

How We Protect Your Information

A quick overview of the core pillars of wiin7's privacy protection

SSL Encryption

All your data is protected by 256-bit SSL encryption. Information cannot be read or altered while in transit.

No data selling

Wiin7 never sells your personal information to third parties. Your data is used solely to improve our services.

Your Control

You can contact our support team at any time to view, correct, or delete your personal information.

Secure servers

Your data is stored in internationally accredited data centers with 24/7 security monitoring.

Cookie Transparency

This page clearly explains which cookies we use and why. Instructions on how to disable cookies are also provided.

Breach notification

In the event of a security breach, we promptly notify affected members and take immediate steps to resolve the issue.

1 Scope and applicability

Wiin7 (referred to herein as "we", "us", or "the Platform") is an internationally licensed online gaming platform. This Privacy Policy ("Policy") outlines our commitments and practices regarding the collection, use, storage, and protection of your personal information.

This Policy applies to all users of wiin7's website, mobile application, and other digital services. By registering on or using the platform, you are considered to have read and accepted this Privacy Policy in full.

We believe transparency is the foundation of trust. That is why our Privacy Policy is written in plain language, so you can easily understand exactly what we do with your data.

This Policy is drawn up in accordance with international data protection regulations and follows the guidelines of wiin7's licensing authority.

2 What Information We Collect

Wiin7 collects various types of information from you. This falls into two categories: information you provide directly, and information collected automatically.

Directly provided information

  • Full name and date of birth
  • Mobile number and email address
  • Bank or mobile banking details (Mobile Banking, Nagad, Rocket)
  • National ID or passport number (for KYC verification)
  • Selfie or photo (if identity verification is required)

Automatically collected information

  • IP Address & Device Information
  • Browser type and version
  • Session duration and page browsing data
  • Gaming activity and transaction history
  • Cookies & Local Storage Data
Type of data Purpose of collection Mandatory?
Name and date of birth Identity verification and age confirmation Yes
Mobile number OTP Verification & Support Contact Yes
Email Account Notifications Yes
Payment information Transaction processing Yes
NID/Passport KYC Compliance In specific cases
IP Address Security and geo-compliance Automatic

3 Purpose of data collection

Wiin7 uses your information only for specific, legitimate purposes. We never collect data unnecessarily. The primary reasons we use your information are:

  • Account Management: To enable registration, login, and account security
  • Payment processing: To process deposits and withdrawals and maintain transaction records
  • KYC & Compliance: To comply with international regulations on age verification, identity confirmation, and anti-money laundering
  • Service Improvement: To personalize your gaming experience and send you relevant offers
  • Customer support: For troubleshooting and providing support
  • Security: To detect and prevent fraudulent activity
  • Legal Obligations: To meet regulatory authority requirements

wiin7 never uses your information for marketing purposes without your consent. You can opt out of marketing communications at any time.

4 Data sharing and disclosure

Wiin7 does not sell your personal information to third parties. However, there are certain circumstances in which data may need to be shared:

Payment processors

Necessary information is shared with payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions. These payment processors operate under their own privacy policies.

Game providers

Only the minimum necessary information is shared with licensed game providers for platform operation.

Legal Authorities

We may be legally required to provide information to relevant authorities in response to court orders, investigations, or valid legal processes.

wiin7 never sells your data to advertisers or data brokers. If you receive any email or message claiming otherwise, it should be treated as fraudulent.

5 Data retention period

Wiin7 does not retain your information indefinitely. Each category of data has a defined retention period:

  • Account Information: Up to 5 years after account closure
  • Transaction records: Up to 7 years as required by law
  • KYC Documents: 5–7 years in accordance with regulatory guidelines
  • Gaming logs: 2 years for security review purposes
  • Customer Support Records: 1 year after issue resolution
  • Cookie Data: 30 days to 2 years depending on cookie type

Once the retention period expires, data is securely deleted or fully anonymized.

6 Cookie Policy

Wiin7 uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Cookie Types

  • Essential Cookies: Required for login sessions and security — cannot be disabled
  • Performance cookies: Helps monitor site speed and errors
  • Functionality cookies: Remembers your preferences and settings
  • Analytics cookies: To understand how users interact with the site

Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working correctly.

wiin7 does not use cross-site tracking or advertising cookies. Our cookies are used exclusively to ensure the platform functions properly.

7 Your Rights

Wiin7 gives you full control over your personal information. You have the following rights:

  • Right to access your data: You may request to know what information we hold about you
  • Right to Rectification: You may request a correction of any inaccurate or outdated information
  • Right to erasure: You may request deletion of your data under certain circumstances
  • Right to restrict processing: You may request that the use of certain data be restricted
  • Right to data portability: You may request a copy of your data
  • Right to Object: You may object to your data being used for marketing purposes

To exercise these rights, please contact our support team by email. We typically respond within 30 days.

Certain data may be required to be retained for a specified period due to legal or regulatory obligations, and this will be communicated to you clearly.

8 Children's privacy

Wiin7 is an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18.

Age is verified at registration, and confirmed through the KYC process when there is any doubt. If we become aware that data has been collected from a minor, it will be deleted immediately and the account will be closed.

If you believe a minor is using a wiin7 account, please notify our support team immediately.

9 Third-party services and links

Wiin7 may integrate certain third-party services, such as game providers or payment gateways. These third-party services operate under their own privacy policies, which wiin7 does not control.

We vet our partners and ensure they maintain appropriate data protection standards. However, we recommend reviewing the privacy policies of any third-party services before using them.

  • Licensed game providers — for game integration
  • Payment gateways (Mobile Banking, Nagad, Rocket) — for transaction processing
  • Anti-Fraud Services — for detecting fraudulent activity
  • Cloud infrastructure services — for secure data storage

10 Policy changes

Wiin7 reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you in the following ways:

  • Via notification pop-ups on the platform
  • By sending a message to your registered email address
  • By updating the "Last Updated" date at the top of this page

Continued use of the platform after changes take effect will be considered acceptance of the updated policy. If you do not agree with the changes, please contact support to close your account.

Check this page regularly to stay up to date with the latest privacy policy.

11 Contact

For any privacy-related questions, complaints, or requests, please reach out to our dedicated privacy team. We are always here for you and will respond as quickly as possible.

Email Support
Usually responded to within 24 hours
Live chat
Log in to the platform and start a chat
Active 24/7

Our privacy team is available seven days a week, around the clock. We take every concern seriously and are committed to resolving issues in a clear and transparent manner.

Your data is secure — get started now

Play safely on wiin7, enjoy with confidence

You have read our Privacy Policy. Now join wiin7 with confidence. Your personal data and transactions are completely secure — that is our promise to you.

SSL Secured Data encrypted 18+ only
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